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Karen Maloney Named Vice President, Customer Success

Walled Lake, MI – May 27, 2020: Leading business operations software and marketing company RealGreen today announced that Karen Maloney has joined their team as Vice President, Customer Success. In this newly created role, she is responsible for ensuring that RealGreen delivers unparalleled customer experiences through implementing unmatched customer onboarding, training, support and continuing education initiatives and processes.

Maloney is a proven customer success leader with two decades’ worth of experience working in the information technology and services industries. Before joining RealGreen, Maloney was Vice President of Customer Success for Verint-Systems; before that she was Vice President of Global Customer Success for ForeSee. She has also held leadership positions with Online Tech, JobApp Network and OpenMarket. Maloney holds a bachelor’s degree with a focus on information technology from the University of Phoenix.

Karen Maloney

Her passion is to listen to and understand customers’ root concerns and use it to improve their experience and continually improve the Customer Success team’s onboarding, training and support processes. Maloney’s leadership has strengthened the team’s commitment to helping customers realize the full value of their RealGreen product and service investment. She focuses daily on improving customer experience by providing the best product education, training and support in the industry.

“Making it as easy as possible for our customers to grow their businesses is hardwired into our DNA at RealGreen. With Karen Maloney leading our Customer Success team, we’re making an even bigger commitment to their success,” said President and Chief Executive Officer Bill Nunan. “She listens to and understands what our customers want and need from us, and under her guidance, our team is working to improve customer satisfaction and strengthen engagement.”

Bill Nunan, President and Chief Executive Officer of RealGreen, said, “Attracting and retaining the most talented people is absolutely crucial to our mission of providing the best possible products and services for our green industry customers. Having proven, visionary leaders like Karen on our team enables RealGreen to grow while maintaining our customer-centric philosophy. RealGreen is positioned to do amazing things in 2020 and beyond.”

Shayla Spradley

Shayla Spradley

Shayla started at WorkWave in the marketing department in August 2022. As Senior Product Marketing Manager for RealGreen by WorkWave, Shayla spends her days researching the lawn and landscape industry, strategizing go-to-market efforts, and building relationships with customers to better serve and communicate.