How You Can Do More With Less Staff – Make Your Business Run 24/7
The hiring crunch is real.
Chances are you’re experiencing it right now, struggling to fill open positions like never before. But your phones are still ringing off the hook, and your customers expect the same great level of service they’re used to from you. How can you concentrate on growing your business when it’s taking all your resources just to keep from falling behind? In other words, how can you do more with less staff? By leveraging solutions designed to help you work smarter.
If you’re already using business software like Service Assistant, you’re halfway there. When you power up with digital marketing, call center solutions, and AI chatbot sales, it’s like having an entire additional office staff at your disposal, 24/7.
Coalmarch: Never Miss a Lead
Digital marketing might take a back seat when you’re concerned about your day-to-day business operations. But it’s an essential component of growing a business, and letting it slide can hurt your long-term and short-term prospects. It’s also a complex, ever-changing landscape that can be tough to keep on top of during the best of times – this is one aspect of your business that it makes sense to outsource to experts.
Coalmarch by WorkWave knows digital marketing – and they have a proven, data-driven system designed expressly for lawn care companies like yours. They’ll get to know your business and tailor a strategy designed for your unique situation, then create a common-sense, workable plan – and execute it. From your website to your content, to paid ads, to organic search and more, Coalmarch will handle it, and they’ll show you the data and results to back it up.
Slingshot: Never Miss a Call
When you’re literally in the weeds, answering the phone is the last thing on your mind. But it shouldn’t be. Every time you ignore a phone call or push it to voice mail, you could be losing business. Did you know:
- 74% of customers go with whichever provider responds first
- 60% of customers will hang up after waiting just 60 seconds on hold
- 25% of sales calls come in after-hours and on weekends
When you don’t have the staff – or the time – to answer incoming calls yourself, it’s time to outsource. That’s where Slingshot comes in. But Slingshot is not your average answering service. Not only can they answer calls around the clock to measure, qualify, sell and schedule your customers, they’re also integrated with RealGreen. The RealGreen + Slingshot integration saves you time and money by allowing Slingshot agents to push information directly into Service Assistant 5 including new leads, quotables and no-sale leads.
Servicebot: Never Miss a Sale
When potential customers are ready to purchase, they want instant answers. Middle of the night on a holiday weekend? Doesn’t matter. Mid-dance at your daughter’s wedding? Doesn’t matter. On a plane somewhere over the Atlantic? Doesn’t matter. The faster you can hand them a quote and a contract, the more likely you are to land them as a customer.
With Servicebot, an AI-enabled chatbot that lives on your company’s website, you can close those sales around the clock. Optimized for mobile users, Servicebot meets customers where they are and guides them from estimation through payment. When customers click on your Servicebot, it guides them through the quote and sales process with a brief text-based chat, asking them questions about their property and what they’re looking for, providing them with accurate estimates, customized program recommendations and fast, seamless checkout. It’s fully branded to your company, using your logo, your photos and your service categories. Customers don’t see “Servicebot,” they see your business.
By automating many of the difficult, time-consuming parts of sales, Servicebot streamlines the sales process. It ensures quick response to inbound leads, makes sure there’s a standard set of probing questions for each prospect, records information for every lead, sends an instant proposal and makes it easy for customers to buy and pay instantly.
The easiest “hiring” decision you’ll ever make
It’s busy season now and it’s only going to get busier. We’re here to help you make the most of every lead. Contact us today to talk to a product expert and get started.
